You may think that we sell holidays, but we believe it is our sole purpose to make people happy. This philosophy applies internally to our staff, as well as externally to you, our customers. We want Pentravel to be a place where people want to work, and customers love doing business.
Before earning their stripes as Pentravel Travel Advisors, our recruits have to take the Pentravel Sunshine Pledge. In doing so, they promise never to hard sell, up-sell or do any other kind of sell.
We build relationships based on trust, and aim to create the very best customer experience. We call this “Delivering Sunshine”.
Trust the leisure travel experts
- Reputable and reliable: We’ve been in the business for over 30 years and we‘re proud of our unrivalled reputation within the travel industry for customer satisfaction. Check out our online reputation on Hello Peter - we are passionate about creating a WOW! customer experience.
- Trust the Travel Experts: We may not know every destination and city in the world but we are experts on our preferred travel suppliers such as Trafalgar, Beachcomber, Club Med and NCL. We also have an excellent relationship with all our air, cruise and land partners. Our strong relationships with our travel suppliers means that you benefit from on-the-ground product and destination knowledge and our ability to fix things if your travel plans go wrong, ensuring a better overall customer experience!
- Help when you need it: We’re available to our customers whilst on holiday should they require emergency assistance.
- One stop shopping: Pentravel can handle every aspect of your trip from flight tickets to accommodation, sightseeing tours to cruises. We have a variety of travel options to suit your needs.
- Been there, done that: The personal travel experience of Pentravel’s experts means that they can create experiences that you may never have thought of. We invest in our staff’s travel so that they can experience the main products that we sell. Many of our staff have recently travelled to the Great Wall of China, Machu Picchu, Egypt, the Grand Canyon, mount Kilimanjaro, Galapagos and Greece.
- Value for money: Pentravel has access to a range of deals, including all-inclusive packages and tours and special airfares you wouldn’t find on the Internet.
- Time is money: Pentravel saves you from scouring the net looking through a myriad of flight, hotel and tour options to find the best options at the best price.
- So much to choose from: Suffering from information overload? Pentravel can offer you an array of options and price quotes from a variety of travel suppliers. We’ll filter through the masses of online travel information to find you the holiday option that best suits your needs.
- What’s news? Pentravel is constantly communicating with its travel partners, giving you the most current information on suppliers and travel services to consider as you plan your trip.
- The details... Pentravel has read the fine print. Rely on us to demystify the inclusions, exclusions, restrictions and penalties.
- We love Travel... and the people who love to travel. We’d love to organise your holiday.