We've been Delivering Sunshine Since 1983

You may think that we sell holidays, but we believe it is our sole purpose to make people happy. This philosophy applies internally to our staff, as well as externally to you, our customers. We want Pentravel to be a place where people want to work, and customers love doing business.

Before earning their stripes as Pentravel Travel Advisors, our recruits have to take the Pentravel Sunshine Pledge. In doing so, they promise never to hard sell, up-sell or do any other kind of sell.
 
We build relationships based on trust, and aim to create the very best customer experience. We call this “Delivering Sunshine”. Find out more why we think you should Book with Us.


Why Choose Pentravel

 

We are proudly South African, and consistently put the wellbeing, interest and dreams of our travellers first. If you’re looking to book your next holiday through a reputable, locally-based travel agent, then consider Pentravel – our many years of experience, excellent independently-rated reviews and strong financial backing of Cullinan Holdings and The Travel Corporation mean that your travels are in safe hands.

Here are a few reasons why you should choose Pentravel when booking your next holiday:

We are rated #1 for Travel in South Africa
Our valued clients have consistently voted Pentravel as the number 1 travel company in South Africa!* That’s why our customers keep coming back. With training from day 1, our travel agents offer consistent, personalized service in order to turn your travel dreams into reality. Your enquiry is looked after the same agent throughout, who will guide you through the booking process, finalized all your  holidays details and keep in touch with you after you’ve travelled. This makes planning your holiday seamless and stress-free!
*Rated #1 for Travel on Hello Peter (9.9/10 on the Trust Index and 4.7 stars)

Price Promise
We pride ourselves in being South Africa’s most trusted travel brand, with nearly four decades of consistent service delivery, best value and pricing. If you happen to find the exact same holiday package at a more affordable price through any other South African registered travel agency, we will match it!

Expert Travel Advice
We know, because we go! There’s no substituted for one-on-one service and experience. We have the most well-travelled and highly-trained travel agents with an average of over 6 years consulting experience.

24/7 Agent Support
As your trusted travel experts, we are available for emergencies at any time. Simply contact us on any of the below, and we will respond immediately:

Monday – Sunday 9am – 5pm Monday – Sunday 9am – 9pm
  • Live chat with us on www.pentravel.co.za
  • Emergencies 24/7 – all the contact details are on your booking confirmations.
37 Years’ Experience and Proudly South African
Pentravel has been setting the standard in Leisure Travel in South Africa since 1983. We are proudly South African and started our travel journey in Durban. We have expanded significantly, with branches nationwide, located throughout South Africa’s largest shopping malls as well as sporting a large online division. We are part of The Travel Corporation (TTC), which also includes global brands such as Red Carnation Hotels (who own the famous Oyster Box in Durban and the Twelve Apostles Hotel and Spa in Cape Town), Contiki Holidays, Trafalgar, Costsaver, Insight Vacations and Uniworld Boutique River Cruises among others.

Treadright
We are proud members of Treadright, a not-for-profit organisation created as a joint initiative between The Travel Corporation’s (TTC) family of brands. Travel is an incredible gift. It has the ability to open our eyes to the unique cultures and spellbinding beauty of the natural world. But with this gift comes a responsibility – to protect the world as we know it. Our mission is clear; to have a positive impact on the people and communities we visit, to protect wildlife and marine life, and to care for the planet we call home. We are dedicated to #maketravelmatter.
We hope you put your trust in Pentravel to plan your next holiday. Whether you’re looking for that once-in-a-lifetime experience, or simply are wanting a safe and memorable weekend away with family, our dedicated and passionate travel agent team is here to assist you.

Price Promise T&C’s:
Flight only bookings are excluded from the Price Promise due to the fluid nature of pricing by airlines which can result in multiple price changes per day.

To be comparable, we must be able to confirm that the competitor price is based on the same flight and accommodation, for the same travel dates; duration, room type and board basis and in the same currency as your Pentravel quote. The price to be matched must be generally available to book via another SA travel agency immediately (online website agencies and bookings excluded).

The price should not be reduced by redemption of a voucher or loyalty scheme or group discount. We are also only able to price match bookings paid in full. All cancellation terms and change penalties of the booking must be identical.

It can happen that competitor agencies may offer prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before applying our Price Promise. We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.

Utilizing our Price Promise
Bring us a written competitor quote prior to confirming your Pentravel booking. The competitor holiday package must be received on the same day as it was created, must be quoted in South African Rand and be from a registered South African travel agency. Travel must originate from South Africa. The holiday package must be available and able to be booked by the general public. The written quote must be for the same dates, airlines, number of passengers, booking classes, flight numbers, hotel/resort, room type, ages of minors where applicable, room configuration, transfer type and must list any inclusions such as but not limited to the meal basis. We will only apply our Price Promise once per booking.
 
Your travel expert will need to confirm that the written quotation is genuine, available and able to be booked by the general public when you present it to us. Should we verify that the holiday package quote is genuine, we will offer our Price Promise and match the price. We will require you to book the holiday package at that time and pay in full.
 
If the same quoted product is no longer available, we will endeavour to find you the best possible and available alternative. Any change and cancellation conditions specific to your booking will apply. Pentravel may need to make the booking directly on the supplier websites and you may be required to have a credit card to confirm and pay for an online booking. The original booking amount may get debited from your credit card, and the price promise amount will then be refunded to your credit card or via eft. If we believe your written quotation contains an error in pricing, or that the holiday package is no longer available, we are entitled to 24hours to research this. Should all conditions of our Price Promise be met, we will match the competitor holiday package quotes that were submitted
 
All quotes are subject to verification and availability and the following exclusions apply:
  • Airfare only pricing
  • Any online website /online agency pricings
  • Certain group package rates that are available due to membership of a group or corporate entity are excluded
  • Group bookings or children under the age of two years are excluded (a group consists of 9 people or more travelling together).
  • Suppliers or agencies that are not South African registered businesses and who operate from a foreign country.
  • Quotes whereby a supplier or travel agency has offered a discount. This includes promotional discounts
  • We will not match the pentravel.co.za website, any other Pentravel shops or any companies part of the Cullinan Holdings Group
If you are dissatisfied with our Price Promise please contact our Customer Experience Team on customerservice@pentravel.co.za

About Pentravel

Introducing Pentravel

Pentravel was established in Durban in 1983 and we recently celebrated our 35th Birthday. We have 27 branches nationwide, scattered throughout South Africas’s largest shopping malls as well as a large online division. Pentravel are proud to be part of the Travel Corporation,  a leading global travel brand including companies such as Trafalgar, Contiki, Uniworld, Insight Vacations, Thompsons Holidays amongst others.  

The Oyster Box in Umhlanga, The Twelve Apostles Hotel & Spa in Cape Town and Bushman’s Kloof in the Cederberg are part of the Red Carnation hotel group, also owned by the Travel Corporation.
Being part of such a large Travel corporation ensure we have access to exclusive deals and the best service, and after service at all times. We are a proud partner of TreadRight which supports projects that provide assistance across a range of areas such as empowering indigenous communities to protect country and culture, uncovering and preserving historical sites and minimising the impact of tourism on our precious waterways.

We pride ourselves in being South Africa’s most reputable family leisure travel brand with a history of excellence in service delivery.

Giving Back | How We Tread Right
 
How We Tread Right (HWTR) is The Travel Corporation’s (TTC) new five-year sustainability strategy, which sets the mandate on sustainability at Brand X and our sister travel companies.

Our strategy is based on 11 measurable goals developed to address BRAND X’s impact on Planet, People, and Wildlife. These goals, anchored to the United Nations’ Global Goals, address:
  • Planet – sustainability and conservation by targeting climate change, sustainable food production and responsible consumption through carbon management, renewable energy, the food cycle, waste reduction, and the elimination of single-use plastics.
  • People – community support and cultural preservation by targeting overtourism through the inclusion of new Make Travel Matter experiences, the creation of a standalone strategy to encourage greater diversity and inclusion at Brand XX, and our global give-back efforts.
  • Wildlife – conservation and protection by targeting animal welfare and conservation, and ethical wildlife experiences through TreadRight’s Animal Welfare Policy.
  • Learn more about how choosing Brand X means choosing a travel company that puts sustainability and the planet at the core of everything we do.
https://www.treadright.org/sdgs/